Premium Warranty Package
The three-year Premium package warranty is designed for those who value long-term stability and convenience in resolving any issues. This package provides full protection for your HYPERPC for 36 months, fast replacement of faulty components with new ones, and priority service with warranty resolution within 7 business days. It also includes a replacement PC during service to ensure uninterrupted work or gaming.
Comparison table of warranty packages
Customers who have ever dealt with warranty repairs of a personal computer will truly appreciate the service we offer.
So, what makes our HYPERPC warranty different from other companies?
| Like Others | Optimal | Premium | Exclusive | |
|---|---|---|---|---|
| Cost | free | free | 9% of PC cost | 19% of PC cost |
| Warranty | ||||
| Warranty | 1 year |
1+1 year*
Conditions for the second year warranty are to be clarified with the manager.
|
3 years | 3 years |
| Replacement with new components without repair | no | yes | yes | yes |
| Warranty replacement period | 45 days | 10 days | 7 days | 3 days |
| Support | ||||
| Response time to a request | 24 hours | 5 hours | 3 hours | 1 hour |
| Personal engineer | no | yes | yes | yes |
| Consultation for first start-up and setup of PC and licensed software | no | yes | yes | yes |
| Remote PC connection for diagnostics, testing, and setup | once (diagnostics only) | 10 times | unlimited | unlimited |
| Logistics | ||||
| Free delivery to and from service center | no | no | 2 times | unlimited |
| Free technician visit | no | no | 2 times | unlimited |
| Urgent delivery to service center | no | upon agreement | next day | same day |
| Replacement PC | no | possible for an additional fee | yes | yes |
| Setup and testing | ||||
| PC stress testing duration | 4 hours | 6 hours | 8 hours | 12 hours |
| Testing in real games and software chosen by the client | no | possible for an additional fee | yes, 1 game | yes, 3 games |
| Installing new drivers, optimizing Windows performance | yes | yes | yes | yes |
| BIOS update and optimal parameter setup | yes, standard setup | yes, performance and noise level optimization | yes, with client-specific profile saving | yes, with client-specific profile saving |
| Fan operation parameter setup | yes, standard setup | yes, improved fan profile setup | yes, individual fan tuning based on PC load | yes, individual fan tuning based on PC load |
| RGB lighting operation setup and synchronization | no | yes, installation of lighting control software | yes, installation of lighting control software | yes, installation of lighting control software and color adjustment upon client's request |
| Providing test results | no | basic report | extended report | extended report, test results screenshots |
| Flash drive with system recovery point | no | no | no | yes |
| Maintenance and Upgrade | ||||
| Free maintenance during warranty period | no | no | once during warranty period | twice during warranty period |
| Possibility of future upgrades with trade-in of old components | no | yes | yes | yes |
| Future discount on services when upgrading PC | no | 5% | 7% | 10% |
| Future discount on components when upgrading PC | no | 3% | 7% | 10% |
| Upgrade using components purchased by the client | no | yes | yes | yes |
| Production | ||||
| Photo reports on production progress | no | yes | yes | yes + video report |
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